SHIPPING

 Prepaid orders – Under AED 500 value

All orders ship within 2 working days after payment processing. The provider we use for Prepaid shipments of retail orders is Skycom. A shipment confirmation email will be sent once shipment is booked, with the tracking number & link for the package.

 Prepaid orders – Over AED 500 value

All orders to Dubai ship within 2 working days and other Emirates within 3 days after payment processing. Orders are delivered using our delivery vehicles & personnel. Once merchandise is ready, the delivery person will telephone the receiver to confirm a delivery appointment. This is usually a 3 hour time slot during which the delivery person will arrive at the receiver’s address.

 Cash on Delivery (COD) orders

All orders to Dubai ship within 2 working days and other Emirates within 3 days after processing. Once merchandise is ready, the delivery person will telephone the receiver to confirm a delivery appointment. This is usually a 3 hour time slot during which the delivery person will arrive at the receiver’s address. Upon verification of ID, they will hand over delivery and collect cash payment (no personal or company cheques are accepted) from the receiver. We request when ordering COD, please have the exact change available to expedite the transaction.

 Returns:

We accept returns for wrong goods supplied, damaged merchandise received (if damaged during use, this does not apply) or any other manufacturing defects found. Please email us with your order details and the details of merchandise you would like to return to webreturns@lacot-clean.com

We will, upon confirmation of the return, send you an email with step by step instructions to be followed to arrange the return of the goods and refund of the payment.

Payments via credit cards will be sent back to the credit card used for the original transaction after receipt and verification of the return. A bank wire transfer can be issued on request. COD orders will be refunded via bank wire transfer. We will require your IBAN, Account name, Bank name & address and Bank SWIFT code to process bank wire transfers. The account name should be the same as your registered name with Lacot-clean.com – if there is a variance between the names it will require verification, and may cause a delay in processing the refund.

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